FAQs

Sizing + Ordering

Help! I can't work out my size.

For most people, choosing your regular underwear size works for our sizing. If you're between sizes size up! To be sure of your Reemi size please check our Size Guide.

Still got a question about fit? Contact us.

Do period underwear actually work?

Yes! Crazy right? We lab test them to know they can absorb up to two tampons of blood.

What can you tell me about where your undies are made?

We love that you are asking! Ask away. In fact, we've put together a whole page detailing everything.

Stil got a question? Email us!

How long will my order take?

All of our products are dispatched within 1-2 business days.

We track all our packages and you should always get a tracking link sent to you.

But really, how long is a piece of string? We hope you get your sweet Reemi products ASAP but the reality is that we are still living in a pandemic, so they are likely to take longer than usual.

Some estimations.. Depends where you live!

Aucklanders: Overnight
New Zealand: 2-3 days
Rest of the World: Ideally less than two weeks!

Hugs to you and your pandemic life <3

How do I wash my period undies?

Wash before you wear.

Cold gentle machine wash with similar colours, do not soak, do not bleach, do not tumble dry.

Remove immediately after washing and hang to dry.

Did you know? It's more sustainable to wash your clothes less. But unfortunately, with Reemi's we recommend a wash after every use ;)

Returns

I don't like my purchase, or it is the incorrect size.

We are happy to provide you with store credit as long as the product meets the below requirements, and you return it within 14 days of receiving it. We provide free returns for orders within NZ.

Requirements:

T-shirts: T-shirts must be returned in a resalable condition, that hasn't been worn, washed or altered, and with tags attached.

Underwear: Please note, for hygiene reasons, underwear products returned must be in a resalable condition: unworn, with the gusset hygiene sticker still attached. All packaging must be sealed and intact, and all additional material (i.e. info card) returned with the item.

Please contact support@reemi.org for further instructions, including what to do and where to send your return.

Sale items are not able to be returned or exchanged unless faulty, so please choose carefully.

We're unable to cover returns for international orders, these returns must be covered at buyer's own expense.

My purchase is faulty, or the wrong product was delivered.

If you've ordered something online and have received a faulty or wrong product, we apologise! We are more than happy to send a replacement, or give you a refund. Please email support@reemi.orgfor more details.